FAQ
Never Fear! Your Balloon Besties are here!
Check out answers to our most frequently asked questions.
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1
HOW DO I RESERVE A DATE?
To secure a date, we require a 50% down payment via Venmo or Zelle. We honor date reservations on a first come first serve basis. We will provide clients with a signed contract agreement along with proof payment.
2
How much time is needed for installation?
We request a minimum of 2 hours. Full details will be provided with contract.
3
How far in advance should I reserve?
To be able to deliver custom colors of balloons and/or any request specifically requested by the client, we request that clients reserve 4 weeks in advance with a deposit.
4
What if I damage or lose any equipment?
Client will be responsible to pay for any damaged or lost equipment. Damages will be assessed upon pick up.
5
What if I already have my own backdrop or equipment for the balloons?
Client will be responsible for their own equipment setup prior balloon installation. Additional fee will be charged if assistance is needed for client’s equipment. Fee subject to assistance needed.
6
I have an idea, can you custom build me something?
We are always looking for opportunities to make new and interesting things. Please send a custom build request with your idea and we will quote you a custom build. We may even build it at no additional cost to you (rental fee will apply). Lets hear those ideas!
7
What is your refund policy?
We issue full refunds prior to ordering any equipment and balloons. Once the balloons and equipment have been ordered from the supplier, deposits will be non-refundable and can only be used for future events. Date Exclusions may apply.